📦 Shipping & Delivery
Q1: How long does it take to ship after placing an order?
We ship within 1–2 business days and will send tracking information via email.
Q2: How long will delivery take?
Most areas in the United States can be delivered within 3–7 business days. Remote areas may take slightly longer.
Q3: Do you support international shipping?
Currently, we mainly serve customers in the United States. For international shipping, please contact customer service.
🎁 Product Related
Q4: What age is it suitable for children? Q5: What age children are suitable for your scratch paper?
Our products are suitable for children aged 3-12 years old. They are made with environmentally friendly and safe materials, so parents can feel confident letting their children create.
Q6: Can I choose the color of the scratch paper?
Our scratch paper mainly features a rainbow gradient style, but we also have special styles such as luminous and metallic. Please see the product page for details.
Q7: What items are included in the set?
Each set is slightly different, but commonly includes:
Several sheets of scratch paper (spiral or loose)
Wooden scratch brush
Stencils
Colored hanging rope/storage box, etc.
Please refer to the specific product page for details. Each set may vary slightly, but commonly includes: Several scratch papers (spiral or loose pages), a wooden scratch pen, templates, a colorful lanyard/storage box, etc. Please refer to the specific product page for details.
🔄 Return & Exchange Policy
Q7: Can I return or exchange a product if there is a problem?
Of course! If the product is damaged or does not match the description, please contact us within 7 days of receipt, and we will arrange a refund or resend promptly.
Q8: Can I change the style of the product?
Unopened and within 14 days of receipt, you can exchange for a product of the same value (shipping costs at your own expense). If unopened and received within 14 days, you can exchange it for a product of the same price (shipping costs apply).
💳 Payment & Order
Q9: What payment methods are supported?
We accept:
PayPal
Shop Pay
Apple Pay / Google Pay
Q10: Is my payment information safe?
Yes! Our store uses the secure Shopify platform. All payment information is encrypted and protected.
📞 Contact Us
Q11: How can I contact you?
📧 Email: pigipigikidservice@163.com
We will respond to your inquiries within 24 hours.